Firefly After Hour Emergency Support Rotation and Payout

December 1 2023 Process of After Hours Support/Payout

AFTER HOURS EMERGENCY SUPPORT ROTATION

Team Member Phone number
Leeza Valdez  
Ken Brady  
Jennifer Mcclurkin  
Stewart Dick  
Krystal Boren  
   
   
   
   
  • Current schedule posted in the shared Firefly / PLG SUPPORT calendar.
  • Staff are rotated through each holiday.
  • Rotation often changes due to change in rotation to accommodate holiday or vacations. Scheduling will try to allow for the longest breaks in between rotation shifts.
  • Newer team members get added into the schedule when they are trained and prepared.
  • If someone wants to change a week or day, they are responsible for arranging a swap with another team member to cover their week themselves.
  • If the change is during the current week – notification email needs to be sent with cc: to  manager

Payouts bi-weekly

 

Payout values due to payroll as early as possible in the morning EST. Email should go to raopayroll@aspiraconnect.com and a CC to Loren Samuelson . Values required are TECH NAME, DATE of CALL WEEK and TOTAL AMT of PAYOUT.   # of calls and standby payout detail not required.

After Hour assistance required from team (non-DEV related) – TBD

  • Current process – tech on call will contact  Stewart, Stewart will reach out for assistance
  • Team Member that assists also receives $TBD

Location of all After Hours Payout report docs

HUBSPOT After Hours call tracking report

 

Labor Day – we are closed (emergency support only)

Good Friday – we are closed (emergency support only)

Christmas Day - we are closed (emergency support only)

New Year’s Day - we are closed (emergency support only)

Thanksgiving Day  (US)– we are closed 2023 and open 2024 onward

Thanksgiving Day  (CAN)– we are open