December 1 2023 Process of After Hours Support/Payout
AFTER HOURS EMERGENCY SUPPORT ROTATION
| Team Member | Phone number |
| Leeza Valdez | |
| Ken Brady | |
| Jennifer Mcclurkin | |
| Stewart Dick | |
| Krystal Boren | |
- Current schedule posted in the shared Firefly / PLG SUPPORT calendar.
- Staff are rotated through each holiday.
- Rotation often changes due to change in rotation to accommodate holiday or vacations. Scheduling will try to allow for the longest breaks in between rotation shifts.
- Newer team members get added into the schedule when they are trained and prepared.
- If someone wants to change a week or day, they are responsible for arranging a swap with another team member to cover their week themselves.
- If the change is during the current week – notification email needs to be sent with cc: to manager
Payouts bi-weekly
Payout values due to payroll as early as possible in the morning EST. Email should go to raopayroll@aspiraconnect.com and a CC to Loren Samuelson . Values required are TECH NAME, DATE of CALL WEEK and TOTAL AMT of PAYOUT. # of calls and standby payout detail not required.
After Hour assistance required from team (non-DEV related) – TBD
- Current process – tech on call will contact Stewart, Stewart will reach out for assistance
- Team Member that assists also receives $TBD
Location of all After Hours Payout report docs
HUBSPOT After Hours call tracking report
Labor Day – we are closed (emergency support only)
Good Friday – we are closed (emergency support only)
Christmas Day - we are closed (emergency support only)
New Year’s Day - we are closed (emergency support only)
Thanksgiving Day (US)– we are closed 2023 and open 2024 onward
Thanksgiving Day (CAN)– we are open