If a customer is not receiving email announcements but wants to, here is how to add them to the list.
Overview:
When email announcements are sent out to guests they use this list, CS - Active Firefly Customers. This list pulls automatically from Firefly. However, not all Firefly users read the email inbox that is their email attached to Firefly. Below is how to add them to a second list that we use to make sure any outliers or special requests are included.
Update the Contact Property:
- Go to the Contact Record in Firefly for the email that is requesting to recieve updates
- In the top Left of the profile, Click Actions
- Click View All Properties
- Search "CX" in the Properties search bar (you can also scroll to find this, but it is much easier to search
- Update the property "CX CE&R Requested to Be on Email List" and set it to "yes"
- Click Save in the bottom left corner of Hubspot
Additional Information
By updating that property, it will automatically enroll the contact record to this list: CS - Firefly - Special Request for Announcements which is used when sending out email announcements.