How do I fix a charge with a balance due or overpayment?

Sometimes a charge has a balance due or overpaid status when you will not take another payment and all refunds have been applied. To balance these charges you will need to edit the charge price so it matches the total paid to the charge.

Table of Contents

• Balance a charge with a balance due.
• Balance a charge that is overpaid.
• Help! Taxes are changing the charge's total.
  • Calculate the pretax price of a charge with math.
  • Estimate and adjust the price of the charge until it is correct.
  • What if I can't get the charge's total to match the amount paid?

Balance a charge with a balance due.

To balance a charge with a balance due, simply zero out the charge. Click the 3 dots then select Zero out charge. The charge price will automatically adjust to match the total amount paid (all payments minus any refunds).

Balance a charge that is overpaid.

To balance a charge that is overpaid, edit the price of the charge.

1. Go to the reservation and charge that needs to be edited.
2. Identify the total amount paid to the charge. 
   1. Add all payments together then subtract any refunds.
3. Click on the circle with three dots (...) then click edit.
4. Enter the new price so the total matches the payment amount calculated above.
   
5. Click Save. When Edit Charge closes, your charge will balance and show a paid status.

Help! Taxes are changing the charge's total.

If you are adjusting an overpaid charge and the unit has taxes applied, step 4 above needs extra attention. There are two options to adjust the price of a charge with taxes.

1. Calculate the pretax price of a charge using math.
2. Estimate and adjust the price of the charge until it is correct.

Choose the option that works best for you.

Calculate the pretax price of a charge with math.

To calculate the pretax price needed in step 4 above, use this equation: P/1.x or P ÷ 1.X

This reads... P divided by 1.X

P = total price or price after tax and X = tax amount

For example, if the tax is 13% and the charge is supposed to equal $150 then the equation would be 150/1.13. It also looks like 150 ÷ 1.13. This reads 150 divided by 1.13, and equals 132.74. This is the price to enter in step 4 above.

Estimate and adjust the price of the charge until it is correct.

1. Here is an example is an overpaid charge with taxes that needs to be balanced. To start, follow the same directions for steps 1-3 above to balance a charge that is overpaid. 
2. In step 4, we will complete few extra actions to get the pretax price correct. To allow for taxes you will start by entering a price lower than the payment total. Then, you will adjust the price until the total is equal to the amount paid.
   
   The first price attempted was $150. This made the charge total more than the total paid amount of $160.
   
   Second try... lower the price a bit more. In this example, it was over around $8 so we lower it by $8...
   Price now needs to come up less than $1.00...
   Just a few more cents to equal $160.00...
3. Save the changes. You are done!

What if I can't get the charge's total to match the paid amount?

Due to rounding of the tax calculation, it is possible to not get the exact total needed. In the example below we see the total can either be one cent too low or one cent too high. Most parks choose to make the total one cent too high and apply a reservation credit of $0.01 to the charge. 

1. This charge needs a total of $31.62 to balance the amount paid.
   
2. The price is too low by one cent here. This price would leave a balance due of $0.01.
   
3. This price is too high by one cent here. This price would leave an overpayment of $0.01
   
4. If you make the price once cent too low then you will have to refund the guest one cent or refund the penny to reservation credit. Many parks do not like this option and choose to make the price one cent more than the amount paid. This means the charge will show $0.01 balance due after saving the edit. You can fix this simply though by creating a $0.01 reservation credit and paying the balance due.