Private - Weekly Support Team Meeting Updates 2026

Firefly Support Weekly Agenda – Week of 6/3

👥 1. Team Availability

• Leeza Dr. Apt- Mon 6/8 12pm-EOD

🛠️ 2. Product & Development Updates (via Krystal)

🚀 PROD Deployment

Map Availability Opacity

• New opacity slider added to Map Settings.
• Parks can adjust availability color transparency to make unit labels easier to read.

Stripe Terminal Reader Names

• Stripe terminals now display the configured Reader Name instead of the Reader Type.
• Makes it easier to select the correct terminal when multiple readers use the same model.

Scott- https://app.hubspot.com/contacts/21079145/record/0-5/45635068298

Add-On Type Configuration Cleanup

• When creating a new add-on, changing the add-on type before the initial save will now clear incompatible settings automatically.
• Prevents inventory/accounting settings from carrying over incorrectly between add-on types.

Jen- https://app.hubspot.com/contacts/21079145/record/0-5/45132694280

Guest Portal Policy Messaging

• Reservations without policies will now display a "No policies found" message instead of indicating policies were signed.
• Prevents confusion and removes non-functional document links.

Scott- https://app.hubspot.com/contacts/21079145/record/0-5/45187130999

Account Manager Cleanup Typo

• Removed the redundant "Your account has already live" message from Account Manager.

Authorization Validation Improvements

• Additional security checks added for background actions.
• Users may now see a message prompting them to refresh if permissions, users, or properties change during a session.

Logout Security Improvements

• Server-side session validation added.
• Logging out now fully invalidates the session and requires reauthentication.

Park Data Authorization Improvements

• Additional server-side validation added to ensure users can only update data they are authorized to access.

🔥 Hotfix Deployed This Morning (10:50 AM EST)

Payments & Charges Reports

• Resolved an issue that could cause Payments and Charges reports to return a database-related error.
• Reports should now generate successfully.

📋 Reminder

• Please review tickets in Check Fix Implemented and Waiting on Us statuses.
• There are several tickets awaiting customer follow-up or closure that may need attention.

📈 3. Ticket Volume & Trends

🌟 4. CSAT & Client Feedback

May Recap:

• 36 total submissions
  • 4 detractors
  • 1 passive
  • 31 promoters

Action items completed:

• Support voicemail has been updated from the AI generated voice to help reduce empty voicemail tickets.
• Automated ticket confirmation email has also been updated. See preview HERE
  
  

🏕️ 5. Highest-Volume Parks

May Recap:

• WO- 10 tickets
• Sundown- 7
• Around pond- 5

🤖 6. Flint Chats

May Recap:

• 350 chats initiated in May

For May 2026, the overall sentiment was strongly positive:

• Positive / Helpful: 86
• Negative / Unhelpful: 26
• Total feedback: 112

That means:

• 76.8% positive
• 23.2% negative
• About 3.3 positive ratings for every 1 negative

💬 7. Open Discussion

END MEETING