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Project: KB Refresh Meeting Agenda and Notes

This article is an active document that is used while Kaitey + team is working on revamping the Firefly knowledgebase.

Meeting Date: 5.22.2024

Attendees: Krystal, Leeza, Jen, Kaitey

Agenda Items: 

  • Categories and Subcategories
  • Pulling the switch on the KB front page categories for now, and updating the layout as we go

 

Meeting Date: 5.15.2024

Attendees: Krystal, Leeza, Jen, Kaitey

Referenced Document: Word Doc Link

Agenda Items:

  • Review Project and Process Moving Forward

Homework for group:

  • Come up with "like it" and "loathe it" of the KB examples given keeping in mind what our customers would find most helpful. 
  • Provide feedback on various layouts
  • Provide feedback on categories

Next Steps: 

(Kaitey) to work on layouts for Firefly, and categories to present to the team

(Team) to send any additional ideas that come up on categories or layouts over this week